Politique d’expédition

Store: Avelitho
Address: Via Bibiena 13, 40019 Sant'Agata Bolognese (BO), Italy
Email: contact@avelitho.com
Phone: +393823586656
Full Name: Annamaria Iuliano

At Avelitho, we are committed to providing a reliable, secure, and efficient delivery experience. This Shipping Policy outlines how we process, ship, and deliver your orders.

1. Processing Time

All orders are processed within 1–2 business days after payment confirmation. Once your order has been shipped, you will receive a confirmation email including a tracking number and a tracking link to monitor your shipment.

Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Time and Delivery Area

We currently ship to multiple international destinations using trusted private courier services to ensure safe and timely delivery.

  • European Union & Switzerland: 8–10 working days
  • United Kingdom: 6–10 working days
  • South Africa: 8–12 working days

Delivery times may vary slightly depending on the destination and local courier operations.

3. Shipping Fees

  • Free shipping on orders over €30.
  • For orders below €30, shipping costs are calculated at checkout.

All prices displayed on our website include VAT.

4. Order Tracking

Once your order is shipped, you will receive an email with your tracking information. This allows you to follow your parcel in real time.
If you do not receive tracking details within 48 hours, please contact us at contact@avelitho.com.

5. Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact us as soon as possible. We will assist you and work with the courier to resolve the issue.
Avelitho is not responsible for delays caused by courier services, customs procedures, incorrect address details, or unforeseen circumstances beyond our control.

6. Address Accuracy

Please ensure that your shipping information is accurate at checkout. We are not responsible for orders delivered to incorrect addresses due to customer error.
If you notice a mistake after placing your order, contact us immediately and we will do our best to update the details before shipment.

7. Split Shipments

In some cases, items from the same order may be shipped separately due to stock availability or logistics. If this occurs, you will receive separate tracking details for each shipment.

8. Customer Support

Our support team is available to assist you with any shipping-related inquiries.
You can contact us at contact@avelitho.com.