1. How long does delivery take?
Orders are prepared within 24–48 hours after payment confirmation.
- European Union & Switzerland: 8–10 working days
- United Kingdom: 6–10 working days
- South Africa: 8–12 working days
Delivery times may vary depending on the destination and courier operations.
2. How much does shipping cost?
We offer free shipping on orders over €30.
For orders below €30, a standard shipping fee applies and will be displayed at checkout.
All prices include VAT.
3. How can I track my order?
Once your order has been shipped, you will receive a tracking email with your tracking number and link.
This allows you to follow your shipment in real time.
4. What payment methods do you accept?
Avelitho accepts secure payment methods including:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
All transactions are encrypted and processed securely through trusted payment providers.
5. Can I change or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible at contact@avelitho.com.
Changes can only be made before the order has been shipped. After dispatch, cancellation is no longer possible, but you may return the item after delivery.
6. What is your return policy?
We offer a 60-day satisfaction guarantee on all purchases. If you are not fully satisfied with your product, you may request a return within 60 days of delivery for a refund, in accordance with our Return Policy.
To be eligible for a return, items must be in their original condition, and additional conditions may apply.
7. How do I start a return?
To initiate a return, email us at contact@avelitho.com with your order number and reason for return.
We will provide you with return instructions and the return address.
Refunds are processed within 5–10 business days after receiving and inspecting the item.
8. What if my order arrives damaged or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include clear photos of the issue and send them to contact@avelitho.com.
We will arrange a replacement or refund at no additional cost.
9. Do you offer exchanges?
We do not offer direct exchanges.
If you need a different item, please return your original product for a refund and place a new order.
10. Are Avelitho products covered by warranty?
Yes — all products include a 30-day quality assurance warranty covering manufacturing defects or issues upon arrival.
If you experience any problems, please contact us and we will assist you promptly.
11. Do you ship outside the European Union?
Currently, we primarily ship within the European Union.
If you are located outside the EU, please contact us to check availability.
12. How can I contact customer support?
Our support team is available to assist you with any questions or concerns.
You can reach us anytime at contact@avelitho.com.