Store: Avelitho
Address: Via Bibiena 13, 40019 Sant'Agata Bolognese (BO), Italy
Email: contact@avelitho.com
Phone: +393823586656
Full Name: Annamaria Iuliano
At Avelitho, we are committed to providing high-quality products and a reliable shopping experience. Each item is carefully inspected before shipment. This Warranty Policy outlines what is covered, what is excluded, and how to request support if you encounter any issues.
1. Warranty Coverage
All products include a 30-day quality assurance warranty starting from the date your order is delivered.
This warranty covers:
- Manufacturing or production defects
- Construction issues such as loose stitching or faulty assembly
- Defective components (e.g., zippers, buttons, or closures)
- Material defects present upon arrival
- Incorrect item, size, or variant received
- Damage that occurred during shipping
If your issue falls under these conditions, we will offer a replacement or refund.
2. What the Warranty Does NOT Cover
The following situations are not covered under warranty:
- Normal wear and tear from regular use
- Damage caused by washing, drying, or improper care
- Shrinking, fading, stretching, or natural material changes over time
- Stains or damage from external substances (e.g., cosmetics or chemicals)
- Accidental damage such as tears, burns, or misuse
- Unauthorized modifications or alterations
- Items returned with strong odors or signs of use
- Final sale or clearance items (if applicable)
These conditions are not considered manufacturing defects.
3. How to File a Warranty Claim
To submit a warranty claim, please contact us at contact@avelitho.com and include:
- Your order number
- Clear photos or videos showing the issue
- A brief explanation of the problem
Our team will review your request within 24–48 hours.
4. Approved Warranty Solutions
If your claim is approved, we may offer one of the following solutions:
- Replacement (same item, subject to availability)
- Full refund to your original payment method
- Store credit for future purchases
For approved warranty cases, any related shipping costs will be covered by Avelitho.
5. Warranty Timeframe
Warranty claims must be submitted within 30 days of delivery.
Requests made after this period may not be eligible for coverage.
6. Customer Support
Our support team is available to assist you with warranty claims and product-related questions.
You can contact us anytime at
contact@avelitho.com.